[Warranty for products purchased from non-authorized retailers]
To ensure the quality of our products, EPEIOS JAPAN only sells them through our e-commerce site and authorized dealers, where storage and management are thorough.
There has been an increase in cases where people have purchased products labeled as "new and unused" through secondary distribution channels and have reported defects.
Regarding the return and exchange guarantee, products that do not match the order information on our e-commerce site or authorized retailers are not covered. This also applies to all resale products, including those purchased through online auctions.
To ensure your peace of mind, please purchase from an authorized retailer.
