We accept returns and exchanges on this website under the following conditions:
*Please note that in some cases, fees may be charged by your credit card company, cancellation fees associated with shipping procedures, etc.
■ In case of cancellation due to customer convenience : We generally do not accept cancellations due to customer convenience.
・Please note that pre-ordered items cannot be cancelled. Therefore, please carefully consider your purchase before proceeding.
[Refund amount in the above cases]
*If you paid by credit card, we will cancel the charge. For details, please contact your card company.
■ In the case of a refund due to customer convenience
We will refund you if the following conditions are met:
Supported conditions
As a general rule, we will only respond to unopened and unused items that are contacted by phone or email within the response period.
(Only during business hours)
(Only during business hours)
Available period
If you contact us within 7 days of receiving the product
Refund amount
Full price of the product
Return shipping fee
Customer's responsibility
remarks
Please contact us by phone or email to request a refund.
■ In case of exchange due to customer convenience
We will exchange products if the following conditions apply:
Supported conditions
As a general rule, we will only respond to unopened and unused items that are contacted by phone or email within the response period.
Available period
If you contact us within 7 days of receiving the product
Return shipping fee
Customer's responsibility
Re-shipping fee
Customer's responsibility
remarks
In some cases, we may not be able to accommodate an exchange, such as if we are unable to arrange for the same product. In such cases, we will provide a refund.
■ In the case of a refund due to a defect in the product, etc.
We will refund you if the following conditions are met:
Supported conditions
As a general rule, we will only respond to inquiries made by phone or email within the response period, regardless of whether the product has been used or not.
Available period
If you contact us within 365 days of receiving the product
Refund amount
Full price of the product
Return shipping fee
Store burden
remarks
Please contact us by phone or email to request a refund.
■ In case of exchange due to product defects
We will exchange products if the following conditions apply:
Supported conditions
As a general rule, we will only respond to inquiries made by phone or email within the response period, regardless of whether the product has been used or not.
Available period
If you contact us within 365 days of receiving the product
Return shipping fee
Store burden
Re-shipping fee
Store burden
remarks
In some cases, we may not be able to accommodate an exchange, such as if we are unable to arrange for the same product. In such cases, we will provide a refund.
■ Cancellation, refund, and exchange contact information
Please contact us using the contact form.
remarks
Please include your order number on the shipping slip.
■Notes about cancellations, refunds, and exchanges
Please write " EPEIOS JAPAN" as the recipient.