EPEIOS JAPAN Co., Ltd. (hereinafter referred to as "our company") regards the protection of all personal information handled by our company as one of our most important management priorities and a corporate responsibility. Our company will comply with the laws and regulations applicable in the countries and regions in which we do business (hereinafter collectively referred to as "applicable laws") and will endeavor to protect personal information appropriately in accordance with this Privacy Policy.
■ Information obtained from customers
We collect the following information from you:
- Name ( including nicknames and pen names )
- Age or date of birth
- sex
- email address
- telephone number
- address
- Photos and videos ( if necessary when providing support regarding product defects, etc. )
- Information about your payment methods, such as credit cards, bank accounts, and electronic money
- Identification information generated using cookies
- Information about the OS and device you use, such as ID generated by the OS , device type, and device identifier
- Customer behavior history on our website, such as time spent on our website, input history, purchase history, etc.
■ Purpose of using customer information
We use the information we obtain from you for the following purposes:
- To accept registrations for our services, verify the identity of customers, and authenticate them
- To manage your usage history of our services
- To settle usage fees
- To analyze customer behavior history on our services and use it to maintain and improve our services
- To provide information about our services
- To respond to customer inquiries
- To respond to any actions that violate our terms and conditions or laws and regulations
- To notify you of changes, discontinuation, termination, or contract termination of our services
- To notify you of changes to our terms and conditions
- In addition to the above, to provide, maintain, protect and improve our services
Measures taken for safety management
If you contact us at the contact details listed at the end of this page regarding the measures we have taken to safely manage the information we have obtained from you, we will respond to you individually in accordance with the provisions of the law.
■Third party provision
Of the information we obtain from our customers, we will not provide any personal data (Article 2, Paragraph 6 of the Personal Information Protection Act) to any third party (including those outside Japan) without the customer's prior consent, except in the following cases:
- When outsourcing the handling of personal data ( order management, inquiry response, etc. )
- If our company or our services are acquired
- When sharing personal information with business partners (if there is specific sharing, the details will be announced separately).
- Other cases where provision to a third party is legally permitted by law.
As stated above, we may provide personal customer information to third parties in foreign countries for the limited purposes stated above. However, in this case, the recipients will be limited to overseas subcontractors.
■Access analysis tools
We use Google Analytics to analyze customer access. Google Analytics uses cookies to collect traffic data. Traffic data is collected anonymously and does not identify individuals. You can prevent this information from being collected by disabling cookies . Please check your browser settings for details. For more information about Google Analytics, please see below.
https://marketingplatform.google.com/about/analytics/terms/jp/
■ Changes to the Privacy Policy
We may change the contents of this Privacy Policy as necessary. In such cases, we will notify you of the effective date and contents of the revised Privacy Policy in an appropriate manner.
■ Contact point
For inquiries regarding our personal information protection policy, such as requests for disclosure, correction, suspension of use, or deletion of customer information, please contact us at the following desk.
EPEIOS JAPAN Co., Ltd. Support Desk
In this case, we will verify that the request is from you by a method designated by our company, such as by presenting your driver's license. Please note that for requests for disclosure of information, an administrative fee of 1,000 yen will be charged per request, regardless of whether disclosure is made or not.
| Name of business operator | EPEIOS JAPAN Co., Ltd. |
| Representative name | Takehiko Komazaki |
| Business address | Higashi-Nihonbashi EX Building 6F , 3-4-18 Higashi-Nihonbashi, Chuo-ku, Tokyo |
Revised March 30 , 2022
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