Thank you for always using the EPEIOs official website.
We are pleased to report that there has been progress regarding the shipping delay of the "EPEIOS Collaboration Kettle "Art de Paris", which has been available for pre-order since October 1st.
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<About delivery date>
We apologize for the long wait.
Due to congestion at logistics facilities over the New Year holidays, shipping operations have been significantly delayed, which has prevented us from confirming the progress of shipping. However, we have been able to confirm that the product has arrived at the logistics warehouse (Rakuten warehouse) today.
We plan to ship today (12/27).
(Normally, delivery takes as little as 3-4 days, but please note that there may be significant delays in delivery depending on the congestion during the New Year holidays.)
We sincerely apologize for the repeated delays that have occurred despite the eagerness with which our customers have been waiting.
We are truly sorry.
<Future shipping status>
Once your order has been shipped, you will receive a shipping notification email between 7:00 and 8:00 PM, which will mark your order as complete.
<About cancellations>
If you are in a hurry or if a delay has caused you to no longer need the product, we regret to inform you that we will accept cancellations (in which case we will waive the cancellation fee).
If you wish to cancel, please contact our customer service department.
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We will thoroughly strengthen our systems and review our emergency response procedures to prevent similar incidents from occurring in the future.
Once again, we sincerely apologize for any inconvenience and concern caused to our customers.
If you have any questions or requests, please contact us.
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■Contact Information■
support@epeios.jp
*We apologize for any inconvenience, but please note that due to the New Year's holiday period, we will only respond to inquiries in order from January 6th onwards.
Please see below for details.
