Thank you for your continued patronage of the EPEIOs official website.
Due to the capacity limit being exceeded in our customer support email system, we have experienced an issue where inquiries received from customers during the period below were not received properly.
We sincerely apologize to all those who contacted us for the inconvenience and concern caused.
■ Period of occurrence of the problem
From Tuesday, January 6th, 2026 (afternoon) to Friday, January 9th, 2026 (evening)
■ What happened
Due to a system error, we are unable to confirm any information sent via the inquiry form or to the support email address during the above period.
*The service has now been restored and reception is normal.
■ Information and requests to customers
We apologize for the inconvenience, but we are unable to check your inquiry history, so we would appreciate it if you could contact us again.
We take this incident very seriously and will work to prevent recurrence and strengthen our management system.
We appreciate your understanding and cooperation.
