Thank you for your continued patronage of EPEIOs products .
We would like to inform you that we have received the following notice regarding some of the coffee scale products we sell: As a result of confirmation based on the Weights and Measures Act, we have decided to improve some of the specifications for displaying measurement units.
This issue concerns the display of measurement units and does not affect the safety, quality, or functionality of the product.
Although these products can be used safely, in order to comply with laws and regulations, we will be recalling the following affected products and replacing them with improved products.
■ Applicable products
・Coffee Scale Balance
Model number: CES-223 (black/white)
・Balance Lite coffee scale
Model number: CES-212 (black/white)
* This offer applies to products purchased by January 28, 2026.
■ Regarding collection and exchange
For customers who own the affected products, we will collect the products and, once we have confirmed the damage, will send you an improved replacement product free of charge.
■ How to apply for collection and exchange
If you wish to collect and exchange your item, Please fill in the necessary information in the dedicated form below.
[ Application form for collection and exchange ]
▶ Application form for collection and exchange
h ttps://lcn040rm1xc3.feishu.cn/share/base/form/shrcnOFkOzvc1oLOAZ97B9aR5w
■ Shipping date of improved product
Regarding the delivery of improved products, Shipments are scheduled to begin around the end of April 2026.
Please note that shipping times may vary depending on production conditions.
We apologize for the inconvenience, We appreciate your understanding and cooperation.
We hope that you will continue to use EPEIOS products with peace of mind. We will strive to ensure thorough quality control and compliance with laws and regulations.
EPEIOS JAPAN Co., Ltd.
